Your Order's Journey
We take pride in every step of the process to ensure your order arrives safely and on time
Crafted with Precision
We believe you deserve complete confidence in your order. Follow its journey below through our three key stages, from meticulous production in our workshop to its safe arrival at your door.
· Delivery, Near & Far ·
From Island to Mainland
Whether your project is based here in Langkawi or anywhere across Malaysia, we have a reliable delivery solution ready. Find your location below to see the specific services and timelines available.
Langkawi Island Delivery
- Standard Local Courier Service
- On-Site Installation Available
- Free Local Pickup from Our Office
Nationwide Shipping
- Est. Delivery (Peninsular): 7-14 business days
- Est. Delivery (Sabah & Sarawak): 10-18 business days
- Please see important customs info below
Customs Inspection & Taxes
Shipments from Duty-Free Langkawi are subject to customs inspection and taxes (e.g., SST).
Recipient Responsibility
The customer is responsible for paying all import duties and fees.
Separate Charges
These charges are separate from your payment to us.
Customs Declaration
All off-island orders must be declared with customs before they can be shipped
Fixed Dispatch Schedule
To manage this, we use a fixed weekly dispatch schedule.
Potential Delays
This may cause a slight, normal delay between order completion and shipping.
Your Questions, Answered
We’ve answered our most common shipping questions below. If you can’t find what you’re looking for, our team is always ready to help.
How do I track my order's progress?
Once your order has been declared with customs and handed over to our courier partner, you will receive a shipping confirmation email. This email will contain your tracking number
Why does shipping take longer if I'm outside of Langkawi?
Because Langkawi is a Duty-Free island, Malaysian Customs law requires every shipment to the mainland to be declared as an import. To manage this official process, we use a fixed weekly dispatch schedule. This ensures full compliance but may add a few days between your order’s completion and its shipping date.
Do I have to pay extra for taxes (SST) on my order?
Yes, if you are shipping outside of Langkawi. These government-required import taxes and duties (like SST) are the responsibility of the recipient (customer) and are not included in your payment to us. The fees are typically handled directly by the courier service before final delivery.
What should I do if my signage arrives damaged?
Your project’s safety is our priority. In the rare event of shipping damage, please contact us immediately—within 48 hours of delivery—and provide photos of both the product and the packaging. We will promptly work with you to find a solution.
Can I pick up my order myself to save on shipping?
Absolutely! If you’re in Langkawi, you can select the “Local Pickup” option during checkout. We will notify you by email or phone as soon as your order is ready to be collected from our office.